Safe and Responsible Gaming

Responsible Gaming —
7u7ai's Commitment

7u7ai believes that gaming is for enjoyment, not stress. Our responsible gaming policy helps you play safely and in good health.

What is Responsible Gaming and Why Does It Matter?

Online casino and betting can be a great source of entertainment — but problems can arise when it becomes a habit. At 7u7ai we give the highest priority to every player's mental and financial wellbeing.

Responsible gaming means you set your own limits, stay within your own budget, and see gaming as entertainment rather than a way to earn money. 7u7ai provides multiple protection tools and support to help you maintain those limits.

Remember: 7u7ai is an entertainment platform. Casino games or betting should never be a source of livelihood. The outcome of every game is completely random and previous results do not determine future results.

Our Protection Tools

7u7ai provides the following protection tools directly in your account for your safety.

Set Deposit Limits

You can set a maximum daily, weekly or monthly deposit limit on your account. Once a limit is set it takes effect immediately. A 24-hour waiting period applies when increasing a limit.

Time-Out Break

If you feel you need a short break, you can take a time-out from 24 hours up to 6 weeks. During this time your account will be temporarily inactive.

Self-Exclusion

If you feel gambling is having a negative impact on your life, you can choose long-term self-exclusion — for 6 months, 1 year, 2 years, or permanently. While active, it will not be possible to access your account or make deposits.

Session Time Limits

You can set a maximum duration for each gaming session. When the set time is up, an automatic warning will appear and the session will end.

Loss Limits

Set a maximum daily or weekly loss limit. Once this amount is reached, you will automatically be unable to place further bets. This is the most effective way to manage your budget.

24/7 Support Centre

If you ever feel that gaming is getting out of your control, our Bengali-speaking support team is available around the clock. Contact us on live chat — we will help you with complete confidentiality.

For players aged 21 and above only

To open an account and play on 7u7ai, you must be at least 21 years old. We verify age at the time of account registration. Keeping minors away from gaming is our ethical responsibility. If there are children or teenagers in your home, keep your account login details secure and use a password on your device.

Warning Signs of Problem Gambling

If any of the following signs appear in your behaviour, take a break immediately and seek support.

Do any of these apply to you?

  • Placing bigger bets to chase losses.
  • Gambling is causing problems with family or work.
  • Spending more than your set budget.
  • You have tried to stop gambling but cannot.
  • Gambling to relieve stress or depression.
  • Taking loans or spending money secretly for gambling.
  • Lying to loved ones about your gambling.

Simple Rules for Healthy Gaming

Follow these simple principles to play responsibly.

Build these habits

  • Play only for entertainment — not in the hope of making a profit.
  • Set a budget in advance and stick to it.
  • Do not play when tired or emotionally distressed.
  • Take regular breaks and step away from the screen.
  • Do not play under the influence of alcohol or substances.
  • Never think of gambling as a source of livelihood.
  • Make use of deposit limits and time-out features.

Ways to Help Yourself

When you contact the 7u7ai support team, we will help you activate the following measures.

Get Support on Live Chat

Contact our 24/7 Bengali live chat to activate any protection tool on your account. Our trained team will assist you with complete confidentiality — without any judgement.

Send a Request by Email

Send an email to [email protected] for self-exclusion or long-term deposit limits. We will process your request promptly.

Review Account Activity

You can view your account history, deposit and withdrawal details, and session times at any time. This information will help you become more aware of your own behaviour.

Request Account Closure

If you wish to stop using the platform entirely, you can request permanent account closure. Once processed, you will no longer be able to log in.

7u7ai's Commitment

Creating a safe gaming environment is not just a business obligation for us — it is an ethical responsibility. We believe that enjoyable gaming is only possible when players are safe and protected.

  • We verify the identity of every player and do not allow minors to create an account.
  • Our games use Random Number Generator (RNG) technology to ensure fairness.
  • We regularly monitor our systems to detect problematic gaming behaviour.
  • We process self-exclusion requests promptly and do not send any promotional messages during a break period.
  • Our customer service team has been specially trained on responsible gaming matters.
  • Your personal and financial information is fully secured with SSL encryption.

Frequently Asked Questions

Answers to the most commonly asked questions about responsible gaming.

After logging in to your account, go to Account Settings and find the "Responsible Gaming" section. There you will find options to set daily, weekly and monthly deposit limits. The limit you set will take effect immediately. Contact live chat for assistance.

Yes. Once self-exclusion is activated, you will no longer be able to log in, make deposits or place bets before the set period ends. During the exclusion period we will not send you any promotional emails or offers. It cannot be cancelled before the period ends.

A time-out is a short-term break — from 24 hours up to 6 weeks. It is for those who want to step away temporarily. Self-exclusion is long-term — from 6 months up to permanent. It is a stricter option for those dealing with gambling problems. In both cases, promotional messages are paused while the exclusion is active.

When self-exclusion is active, you will not be able to log in to your account normally. However, if there is a balance in your account, a withdrawal can be processed through the support team. Email [email protected] directly regarding this matter.

To open an account and play on 7u7ai, you must be at least 21 years old. Age is verified at the time of registration and those under 21 are not permitted to create an account. If a minor attempts to use the platform, parents or guardians can notify our support team.

Absolutely. If you feel that gambling is having a negative impact on your life, our support team can provide you with the necessary resources and guidance. Activating self-exclusion and seeking professional mental health support when needed is the wisest decision. Contact us on live chat and we will help you confidentially.

Play Safe,
Enjoy the Fun

Enjoy cricket betting, slots or casino games on 7u7ai in line with our responsible gaming policy. For any questions, check our FAQ or contact us directly.

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